Privacy Policy

1. Scope of this Policy

This Privacy Policy applies to:

• customers and clients who use RewardBase to create and manage programs
• end-users who interact with reward programs powered by RewardBase
• visitors to our website and platform

By using RewardBase, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Information You Provide (Customers)

When you create and use an account, we may collect:

• name
• email address
• company name
• account-related information
• communication or support data

If you purchase a paid plan, billing and payment information is processed securely by our payment provider. We do not store full payment details on our servers.

2.2 Information from End-Users (Program Participants)

When users interact with programs powered by RewardBase, we may process:

• user identifiers (such as user ID or email, if provided by the customer)
• referral data and attribution information
• actions performed (clicks, submissions, shares, etc.)
• rewards earned or redeemed
• device and network-related data used for tracking and validation

This data is collected and processed as part of enabling reward programs and ensuring accurate tracking and fulfillment.

2.3 Cookies and Tracking Technologies

We use cookies and similar technologies to:

• maintain sessions and platform functionality
• track participation in programs
• enable referral attribution and validation
• improve performance and user experience

When RewardBase is integrated with a customer’s product, tracking may occur through scripts or widgets. It is the responsibility of the customer to disclose and configure these appropriately in their own privacy and cookie policies.

3. How We Use Information

We use collected information to:

• provide, operate, and maintain RewardBase
• enable creation and execution of reward programs
• track user participation and validate actions
• manage accounts and provide customer support
• process transactions and manage subscriptions
• analyze usage patterns and improve the platform
• detect and prevent fraud, abuse, or misuse

We use data only to the extent necessary to operate and improve the service.

4. Data Ownership and Responsibility

Customers retain ownership and control over the data they provide and collect through RewardBase.

When RewardBase is used to run programs:

• customers are responsible for how they collect and use end-user data
• customers are responsible for obtaining any required user consent
• customers are responsible for complying with applicable data protection laws

RewardBase processes data to enable the service and does not independently use or repurpose this data.

5. Data Sharing

We do not sell your data.

We may share data only in the following cases:

• with service providers who help operate the platform (e.g., infrastructure, analytics, communication tools)
• to comply with legal obligations or lawful requests
• in connection with a business transfer (e.g., merger or acquisition)
• with your consent

All third-party service providers are required to handle data securely and only for the purpose of providing services to us.

6. Data Retention and Deletion

We retain data only as long as necessary to provide the service and meet legal or operational requirements.

• When an account is deleted, associated data is deleted from active systems
• Backup systems may retain data for up to 30 days before permanent deletion

You are responsible for exporting any data you require before deletion.

7. Data Security

We take appropriate technical and organizational measures to protect data from unauthorized access, loss, misuse, or alteration.

These measures include:

• secure data transmission and storage
• access controls and authentication mechanisms
• monitoring and protection against abuse or unauthorized activity

However, no system is completely secure, and we cannot guarantee absolute security.

8. International Use

RewardBase is currently operated with a primary focus on specific regions. If you require compliance with specific regulations (such as GDPR or other regional data protection laws), you may contact us to discuss arrangements.

9. Your Rights

Depending on your location, you may have the right to:

• access the data we hold about you
• request correction or deletion of your data
• object to or restrict certain processing
• request a copy of your data

To make a request, contact us using the details below.

10. Third-Party Links

Our platform may contain links or integrations with third-party websites or services. We are not responsible for their privacy practices, and you should review their policies separately.

11. Changes to this Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Last updated” date.

Continued use of the service after changes constitutes acceptance of the updated policy.

13. Contact Us

If you have any questions about this Privacy Policy or how we handle data, contact: team@rewardbase.app